Welcome to Royal Sprinkle Cakes (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.royalsprinklecakes.co.uk (the “Website”), or use our services, including purchasing cakes or enrolling in our online courses. By using our Website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our Website.

Information We Collect

We may collect and process the following types of information:

Personal Information: This includes your name, email address, phone number, billing and delivery address, and payment details (processed securely via third-party payment providers).

Account Information: If applicable, we may collect your username, password, and purchase history.

Technical Data: This includes your IP address, browser type and version, operating system, and information about how you use our Website, such as pages viewed and time spent.

Cookies and Tracking Technologies: We use cookies and similar tracking tools to enhance your user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery: To process and fulfill your orders and deliver cakes or course materials to you.

Customer Support: To respond to your inquiries or requests and provide technical support for online courses.

Marketing and Communication: To send promotional emails about new products, special offers, or updates (you can opt out at any time).

Website Improvement: To monitor and improve our Website’s functionality and user experience.

Legal Compliance: To comply with applicable legal obligations and resolve disputes.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: We may share data with third-party vendors that assist with payment processing, order delivery, or email marketing (e.g., Stripe, PayPal, couriers).

Legal Obligations: When required by law, regulation, or legal process, such as responding to a court order or subpoena.

Business Transfers: In connection with a merger, sale, or acquisition of our business, your data may be transferred to the new entity.

Your Rights

Under applicable data protection laws, you have rights regarding your personal information, including:

Access and Correction: You can request access to the information we hold about you and request corrections if it is inaccurate.

Data Deletion: You can request that we delete your personal data, subject to legal obligations.

Marketing Preferences: You can opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

Cookies: You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal data.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us, and we will take immediate steps to delete it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our Website with a revised “Effective Date.”

Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: Email: info@royalsprinklecakes.co.uk

Thank you for trusting Royal Sprinkle Cakes with your personal data. We are committed to providing a safe and enjoyable experience for all our customers.